General Frequently Asked Questions (FAQs)

• Q: What's your phone number?

  A: Our telephone number is 0800-123-1234.
  Or you can email us on test@test.com.

• Q: How do I know the status of my Order?

  A: We'll email you as soon as it's physically despatched.
  Test Middle Line
  This will usually (but not always) be about 24 hours after you've placed your order.

• Q: Do you Accept Amex?

  A: Sorry, no, but we do accept Visa, MasterCard, PayPal, and most Debit Cards.

• Q: Someone stole my card and used it to buy stuff from your site, what do I do?

  A: Contact your card company first and tell them to cancel your card because it's been stolen. Then contact us so that we can liaise with your card company to get the money refunded.

Returns/Refunds Frequently Asked Questions (FAQs)

• Q: What happens if the products are broken when I receive them?

  A: If the products were broken in-transit then please contact us and we'll ship you a free replacement, or a full refund (your choice).

• Q: I ordered the wrong thing by mistake, can I return it?

  A: It depends on the product; anything that was customised for you is not refundable, but most other products can be returned. You must make sure that you've retained the original packaging (of the overall shipment, and of the product itself).
  Whether (and how) the items gets shipped back to us again will depend on the product in question.

• Q: Someone stole my card and used it to buy stuff from your site, what do I do?

  A: Contact your card company first and tell them to cancel your card because it's been stolen. Then contact us so that we can liaise with your card company to get the money refunded.

• Q: I've changed my mind, can I return it?

  A: It depends on the product. Most products are returnable within 14 days but you may need to pay return postage. Please contact us as it will vary per product.

Shipping/Delivery Frequently Asked Questions (FAQs)

• Q: How long does it take to arrive?

  A: Products will take up to 3 working days (Mon-Fri) to arrive (from the point of you placing the order, to the point of you receiving the package). Some bulky items may take up to 10 working days. International (outside the U.S.) deliveries may take up to 3 or 4 weeks.

• Q: Which couriers do you use?

  A: We use USPS for U.S. deliveries, and UPS for international deliveries.

• Q: How much is shipping?

  A: It varies on the weight of the product and the courier.
  The shipping cost will be shown on your confirm-order page before you're asked to make a payment. Usually most packages delivered to a U.S. address will be between $10 and $50.