Policies
We aim to make dealing with us an enjoyable experience. It is our policy to ensure we provide our clients and customers with high quality products and services. We take our responsibilities to our customers very seriously.
Our customer charter:
- To provide genuinely useful and quality software
- To provide a safe and secure shopping environment
- Not to share any information you give to us with any other organisation
- To deal openly and fairly with our customers
- To take feedback from our customers very seriously
Credit card security
We accept orders by placed with most leading cards. Our credit card processing is handled by PayPal who use sophisticated and secure technology to ensure that your credit card details are kept secure. We never see your card details.
Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
- your name
- address
- email address
- credit/debit card details (collected by our secure card processing partner)
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and European law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way is only used to help us analyse visitor behaviour on our website so that we can ensure the site best fits the needs of our customers.
If you have any questions/comments about privacy, you should contact us.
Complaints
We take any complaints very seriously. We aim to respond to all complaints within 5 working days, when we will provide an acknowledgement and give a likely timescale for the resolution of the problem. Any complaints are treated in confidence and we will ensure that we keep people informed of the progress of their complaint. We log all complaints to enable us to improve our services, where appropriate. In the unlikely event that you wish to complain please contact us making sure to let us know your order reference number.
Errors and Omissions
The content of our website is subject to errors and omissions being excluded.
Jurisdiction
The Terms and Conditions of our trading shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising from here shall be exclusively subject to the jurisdiction of the courts of England and Wales. Any transaction enacted on this website will be deemed to have occurred in the United Kingdom.
VAT
Our VAT Registration Number is 732 1923 52
Contacting us
If you need to reach us, please use our contact us page.
| Big Yellow Box Limited (Company Registration No 4855665) |
| Chapel House, |
| Park Street, |
| Baldock, |
| Hertfordshire |
| SG7 6DY UK |
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